Refund Policy — PriceParity

Overview

PriceParity offers a straightforward, no-questions-asked refund policy for eligible subscriptions. We've built our billing system on Paddle to ensure every transaction is transparent, auditable, and refundable where applicable.

💡 Key principle: If PriceParity didn't deliver value, you shouldn't pay. We handle refund requests with speed and without bureaucracy.

Eligibility Criteria

You are eligible for a full refund if all of the following apply:

14-Day Window

Annual subscriptions are eligible for a full refund if requested within 14 calendar days of the initial purchase date.

Unused Quota

Refunds are applicable provided that API usage has not exceeded 5% of the allocated monthly volume during the trial period.

Technical Fault

Service interruptions exceeding our 99.9% SLA uptime guarantee are always eligible for pro-rated service credits or a full refund.

First Subscription Only

Refund eligibility applies to the first subscription purchase per merchant account. Renewal refunds are handled on a case-by-case basis.

Not Eligible for Refund

Refunds are not available in the following circumstances:

Monthly subscription renewals (cancel before the renewal date to avoid charges)

Requests submitted after the 14-day window has expired

Accounts where API usage exceeded 5% of the monthly allocation

Accounts suspended for Terms of Service violations

Partial months of service used after a plan downgrade

Third-party costs (Paddle transaction fees are non-refundable)

Refund Pipeline

Our refund process is fully automated via Paddle. Once approved, refunds are processed without manual intervention.

Submit Request

Open a ticket via your dashboard under Billing Support or email [email protected].

Automated Eligibility Check

Our system verifies the 14-day window, API usage threshold, and subscription status within minutes.

Instant Decision

You receive an email with the approval status. Approved requests move immediately to processing.

Funds Released

Refunds are returned to your original Paddle payment method. Processing time depends on your bank.

Typical timeline: Eligibility decision within 2 hours. Funds returned to your payment method within 3–10 business days depending on your bank.

Service Credits

As an alternative to cash refunds — or when cash refunds aren't applicable — we offer PriceParity service credits that can be applied to future invoices.

SLA Breach Credits

If our uptime falls below 99.9% in any calendar month, you automatically receive a 10% credit on that month's invoice. No claim needed.

Goodwill Credits

For exceptional circumstances not covered by standard policy, our team can issue goodwill credits at their discretion. Contact us to discuss.

Request a Refund

To initiate a refund request, use one of the following methods:

🖥️ Dashboard (Fastest)

Go to Dashboard

📧 Email

Email [email protected] with your account email, order ID, and reason. We respond within 4 hours during business days.