Introduction
This Privacy Policy describes how PriceParity Inc. ("we", "us", or "our") collects, uses, and shares your personal information when you use our website, API, merchant dashboard, and related services (collectively, the "Services").
By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Data Collection
Information You Provide
We collect information you voluntarily provide when you:
- Create a merchant account (name, email, company name)
- Connect your Paddle account (API credentials, stored AES-256 encrypted)
- Contact our support team (message content, attachments)
- Subscribe to our newsletter or product updates
Visitor Data We Process (on behalf of merchants)
When our SDK is embedded on a merchant's website, we process visitor IP addresses solely for geo-location purposes. We do not store raw IP addresses beyond 24 hours. We do not build visitor profiles or use this data for advertising.
Automatically Collected Data
When you use our dashboard, we automatically capture technical information including browser type, operating system, and usage patterns to improve service performance and security. This data is aggregated and anonymized.
How We Use Data
We use collected information exclusively to:
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Ever.
Security
We implement multiple security layers to protect your personal information:
- AES-256-CBC encryption for all Paddle API credentials stored at rest
- TLS 1.3 for all data in transit between your browser and our servers
- SHA-256 hashing for API keys — the raw key is never stored
- PostgreSQL Row-Level Security preventing cross-tenant data access
- Regular third-party security audits and penetration testing
- ISO 27001 certified hosting infrastructure
🔐 Security disclosure: Found a vulnerability? Email us at [email protected] and we'll respond within 24 hours.
Your Rights
Depending on your location (EU under GDPR, California under CCPA, or other jurisdictions), you have the following rights regarding your data:
To exercise any of these rights, email us at [email protected]. We respond to all verifiable requests within 30 days.
Contact Us
For privacy questions, data requests, or concerns about how we handle your information, contact our Data Protection Officer: